Privacy Policy Crisper.io

At Crisper.io ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our ad tracking and conversion tracking services (the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Contact information (name, email address, phone number)
• Account credentials and authentication information
• Billing and payment information (processed securely through third-party payment processors)
• Profile information and preferences
• Communications with us (support requests, feedback, etc.)

1.2 Technical Information

When you use our Service, we automatically collect certain technical information, including:

• IP address and location data
• Browser type and version
• Device information (type, operating system, unique device identifiers)
• Usage data (pages visited, time spent, features used)
• Log files and analytics data
• Cookies and similar tracking technologies

1.3 Service-Specific Data

In the course of providing our ad tracking and conversion tracking services, we may collect:

• Website URLs and domain information
• Tracking configuration and integration data
• Conversion events and analytics data
• Integration credentials (API keys, tokens) stored securely
• Performance metrics and reporting data

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our ad tracking and conversion tracking services
• Account Management: To create and manage your account, process transactions, and provide customer support
• Communication: To send you service-related notifications, updates, and respond to your inquiries
• Analytics and Improvement: To analyze usage patterns, diagnose technical issues, and enhance the functionality of our Service
• Security: To detect, prevent, and address fraud, security breaches, and other potentially prohibited or illegal activities
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send you promotional communications (with your consent, where required by law)

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Service, including:

• Payment processors (Stripe, PayPal, etc.)
• Cloud hosting and infrastructure providers
• Analytics and monitoring services
• Customer support platforms
• Email service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

3.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or others.

3.4 With Your Consent

We may share your information with your explicit consent or at your direction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection
• Incident response and breach notification procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Authenticate your account
• Analyze usage patterns and improve our Service
• Provide personalized content and features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Service.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances
• Opt-Out: Opt-out of marketing communications at any time

To exercise these rights, please contact us at privacy@crisper.io. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account information is retained while your account is active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Your continued use of our Service after any changes to this Privacy Policy constitutes acceptance of those changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: